We all hope that you will be very delighted with your original artwork. If however, you decide to return your framed print(s) to us we will be happy to offer you a refund or exchange within 14 days of receiving your order. Please read below for the conditions of returning items.
Conditions of return
To arrange a return or exchange please contact us via firstname.lastname@example.org and quote your name and order number (this can be found at the top of your invoice). All items must be returned to us in a good, resalable condition and packed using the original - undamaged packaging. Please note that if the product returned is damaged we reserve the right to refuse a refund. This does not affect your statutory rights. Refunds will include the cost of the purchased item/s only. We will notify you once we have received your parcel and will then issue your refund. As no refunds will be issued until we physically have the item(s) with us, we advise that you choose a tracked delivery service.
Damaged or faulty items
We take every care to ensure that your products are wrapped using plenty of protective cushioning to provide a safe transit. In the unlikely event that your item(s) arrive damaged or is faulty please contact us immediately via email@example.com. We will endeavour to resolve the problem for you as efficiently as possible. We will either send a replacement item or issue you with a full refund. Please note that photographic evidence will be required in both instances.